MitraComm Ekasarana a technology service provider and systems integrator was established as sister company of Phintraco in 1999, with its office located at MidPlaza 1, 8th floor, Jl. Jendral Sudirman Kav. 10-11 Jakarta 10220, Indonesia.
MitraComm is concentrating in providing services such as electronic voucher reload, sms and messaging gateway to many corporations. This includes e-payment and auto-access to the financial industry. The direction is to continuously expand further as the content provider for electronic and wireless commerce.
Now we are opening a new line of service by setting up Contact Center Outsourcing for Inbound and Outbound Services, Human Resources Outsourcing and Training Center for Contact Center. Inbound for customer services, information center, Helpdesk, Reservation, Order Processing, etc. Outbound contact center agents for Telemarketing, Telesales, Tele collection, Tele surveyor, etc. Providing range of outsourcing alternatives from technology, environment, business process to human resources.
MitraComm realized that a successful of call center needs more than just put somebody on the phone so we provide Call center training also. Training center also is available to train agents, supervisors and technology administrators. Focus in yielding ready resources for contact center operation.
In conducting the services, MitraComm provides Information Technology infrastructure designed with redundancy, flexible protocol conversion and the platforms for inter-connection.
Menara Batavia, 3rd Floor
Jl. KH. Mas Mansyur, Kav 126
Jakarta selatan 10220
Telp : (021) 5731313
Fax : (021) 5723779