Lowongan Kerja - PT Hitss Sumber Daya Nusantara Konsultan, our company is a One Stop Consultant to assist you in managing your human resources.
CUSTOMER SERVICE REPRESENTATIVE
* Excellent communication skills.
* Minimum GCE 'A' Levels or Diploma, or equivalent.
* Good written and fluent spoken English & Local Language for Sales Offices in Thailand, Indonesia , Malaysia, Philippines & Taiwan
* Other language knowledge is advantageous.
* Must have experience in SAP
* Good knowledge of import and export terms & conditions.
• At least 5 years experience in handling customers
• Available to work immediately
Key Duties & Responsibilities:
• Primarily Responsible for Local Sites/Markets - Order Backlog Management in collaboration with Regional CS Market Customer Rep/ Data Processing Team/Supply Chain/Sales/Finance Teams.
• In case of Sales Offices - Verify accuracy of Purchase orders received from Customers by vetting through important fields necessary to ensure Smooth Input into SAP by Singapore Based Data Processing Team
• Responding through emails or telephone calls from customers and assisting them with their inquiries and requests.
• Responsible to co-ordinates changes to Orders and updates between customers & Customer Service Executives in Singapore as and when it required.
• Work closely with various departments such as Logistics & Finance to ensure On-time Shipping & Invoicing for their Assigned Markets/Countries
• Responsible for Generating documents such as Shipping Invoice, Tax Invoice and ensure all mandatory requirements are adhered before Dispatching to Customers
• Handle Customer Feedback. Follow up on action items such as investigation, causes and corrective actions.
• Ensure data integrity in the system
• Provide weekly order status to customer/Sales Staff and update weekly Sales backlog report.
• Interact closely with Other CSE/OFE/Sales Team and Department managers by providing full support and high commitment to customers' requests.
• Assist in Order Processing when necessary
• Any other tasks as and when assigned by the Management.
If you are interested to the position and meet lowongan kerja requirements above please send your comprehensive resume along with recent photograph to:
Please write position code in your email subject